BAR starts the year as the only trade association in the country that has established the three core initiatives necessary to demonstrate the industry’s commitment to business compliance, high service standards and customer protection
As of January, BAR has in place a Trading Standards Institute approved Code of Practice; assured advice under the Primary Authority arrangement with Trading Standards (see page 28 for more details); and an independent Alternative Dispute Resolution scheme.
This three-pronged approach reflects BAR’s efforts to help its Members ensure the very highest quality customer experience, in what is an extremely competitive marketplace for removals and storage.
The three-way arrangements provide Members with best practice Terms & Conditions and Quotations, which have been approved as part of the new Primary Authority arrangement with Trading Standards. They also guarantee customers a premium quality of service under the Code of Practice, and give access to independent dispute resolution in the event of any problem.
Reacting to the news, Rt Hon Baroness Crawley of Edgbaston, Life Peer, President of Trading Standards
Institute and Chairman of the TSI Consumer Codes Approval Scheme, told R&S: “BAR’s commitment
through membership of the Consumer Codes Approval Scheme and now signing up to a Primary
Authority relationship to ensure they do right by their customers is an example to consumers that when
business does care, it can take the right actions.
Actions that ensure they understand consumer rights, and put in place mechanisms such as their
Alternative Dispute Resolution to protect customers’ interests. Consumers can be at their most vulnerable
when moving home or business; literally waving off the family valuables, placing them in trust with a
BAR member, and this should be seen as a huge sign that their confidence is not misplaced.”
Altogether, these developments show how BAR is leading the way not only in the removals and storage
sector but also in the wider world of professional trade associations.
With economic conditions still challenging, trade associations need to work closely with public sector authorities to ensure the regulatory framework in which their members operate is sufficiently reliable and flexible to allow member
companies to prosper.
Consumer Minister, Jo Swinson, told R&S: “Moving house or relocating your business can be very
stressful, especially when you have treasured items or expensive furniture to transport. That is why I
welcome the news that BAR is going the extra mile to work to higher standards and signing up to the Code
I am delighted to see BAR lead the way in showing how business compliance and customer protection can be delivered without compromising quality or price.
Baroness Crawley, President of Trading Standards Institute and
Chairman of the TSI Consumer Codes Approval Scheme (CCAS)
This badge of distinction will help customers find removals businesses in their area that they can trust and help those businesses attract more customers as a result.
Jo Swinson, Minister for
Employment Relations and