The removals industry has, like everyone, found the current situation very confusing, stressful and unnerving. Some companies are reporting a sudden surge in business, suggesting people are trying to arrange their relocation prior to a potential “lock down” even though no such event has been confirmed. There are others who, perhaps more understandably, are receiving cancellations from people worried and wanting to either self-isolate of distance themselves socially. Of course these are anecdotes and it is very hard to sort the truth from the fiction in these extraordinary times.
There are fewer enquiries coming through than is expected at this time of year, but there are still people out there who are trying to carry on as normal. Any people now moving will have been quoted some time back, perhaps before the Covid 19 crisis really took hold and are electing to take the service quoted at the time, which means nobody is particularly worrying about who packs their belongings. Some but not all companies are keeping their clients informed and we here at Anchor Removals are constantly in touch with our teams and clients alike, below is our latest advice.
1. Please can you minimize the number of people in your property on the moving day or when our surveyor visits. We know you want as much help on moving day as possible but as much as is practicable, please keep vulnerable people away from site, including young children.
2. Please can you make clean towels, soap and water readily available for our teams to wash their hands regularly.
3. If you suspect any person within the household may have a cough, headache but most importantly a fever, please notify us immediately, even if it is within 7 days of our service being completed.
4. If you have recently returned from an overseas location (within the last 7 days), please notify us immediately.
5. If we should have any issue arise within our company, we will notify you immediately.
Our best advice to clients is to keep booking your surveys, we are currently booking in surveys at an agreeable time and day with Whatsapp, Skype and FaceTime playing their part for remote home viewings. These do take a little longer and can be a bit more frustrating but well worth a thought. At some point this crisis will pass and we want our clients to be able to get their house moves carried out as soon as possible. The key thing is not to panic, speak to your local mover and I am sure they will reassure you.