“I just wanted to say an enormous thank-you for the outstanding support from you, Anthony and the team during my parents move. Under very difficult and stressful times your business ethos shone through for us with your can do attitude. We will never forget your kindness and support at this time. H. Blaseby”
Please find following comments from our client Mrs Heather Blaseby. Sadly, her father has a terminal illness and he is nearing the end, Heather arranged for us to view and quote for the removal 3 weeks ago in mid July, knowing her father wanted toÂ spend his last daysÂ at home in Surrey. At the time we were unaware of the circumstances .
We were asked by Heather on 26th July 2011 to arrange her father’s move on the 11th August 2011, but in the intervening period his condition deteriorated. On numerous occasions the removal was booked, cancelled, re-arranged, all due to the uncertainty of Heather’s father’s health before finally being cancelled. Although we were in a position to charge cancellation fees, we refused to invoke our right. Then at 4.00 pm on the Wednesday, Heather rang up, clearly upset asking if there was any chance we could move her father on the Thursday, not only did we achieve this, but we managed to arrange delivery and settle the parents into their new home on a Saturday instead of the pre-planned Friday.
I was in a very similar situation myself many years ago and the way I was treated by the holiday firm and more importantly the insurers at the time left a very bitter taste in my mouth and the anger still ran deep under the surface. So it was with a sense of great pride and dignity, that I was able to put right that long outstanding wrong, showing that in a week where greed and selfishness has dominated the headlines, we could show just a little care and not put money before compassion and selflessness. Our best wishes go to Heather Blaseby and her family at this very difficult time. .
”We could show just a little care and not put money before compassion and selflessness”,